To?speak to a customer service agent by telephone, you will need the phone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill.
- Self-service options are available 24/7 through our automated phone system or online through?myEntergy.
- Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
- Residential Customer Service - Monday through Friday 7 a.m. to 7 p.m.
- Business Customer Service - Monday through Friday 8 a.m. to 5 p.m.
1-800-ENTERGY (1-800-368-3749)?
Menu Options: |
Say |
or |
Press |
Self-service option?provided 24/7 through our automated phone system: |
Selection will transfer you to an agent |
To report a gas leak or gas odor… |
gas leak |
or |
1 |
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To report an outage, a downed wire, a streetlight that's out, or any other power problem… |
power problem |
or |
2 |
Report an outage or get an update |
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For billing and payment matters… |
billing or payment |
or |
3 |
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To start, stop, or move service, or for a construction-related matter… |
moving |
or |
4 |
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For anything else… |
It’s something else |
or |
5 |
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?1-800-9OUTAGE (1-800-968-8243)?
Report an outage or emergency - Representatives are available 24/7?
Menu Options: |
Say |
or |
Press |
Self-service options?provided 24/7 through our automated phone system: |
Selection will transfer you to an agent |
To report a gas leak, gas odor, or any other gas problem… |
gas emergency |
or |
1 |
? |
|
To report a power outage or get an update… |
outage |
or |
2 |
? Report an outage or get an update |
? |
To report a downed wire or wire on a tree… |
wire down |
or |
3 |
? |
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To report a streetlight or security light that’s out… |
streetlight |
or |
4 |
? |
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For dim or flickering lights, partial power, or any other power problem… |
power issue |
or |
5 |
? |
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